2017 WordPress Hosting Survey: 4,750 Respondents Say GoDaddy Hosting Is Quite Okay

Something that’s not a mystery here, and hasn’t been ever, is that we like our managed hosting plan at Kinsta quite a bit. It works, keeps things fast, overall … great! We even reviewed it here.

That being said, the way we host our sites and the way most “WordPress insiders” host theirs, isn’t at all what casual users do.

As it turns out, most people host with GoDaddy, Bluehost, and HostGator. And you know what? … They’re loving it!

(At least that’s what they say.)

We’ve just concluded our 2017 WordPress hosting survey (a much larger survey than last year’s), and the results are quite stunning, or highly interesting, to say the least.

2017 WordPress hosting survey

 

2017 WordPress hosting survey results:

Here’s what people say when asked two simple questions: “What hosting company do you use?” and “How likely are you to recommend it?”

Top rated mainstream WordPress hosting companies
HostRatingVotes
HostGator8.02 / 10456
Bluehost7.93 / 10450
GoDaddy7.64 / 10734
 
 
We’ve had more than 4,750 valid answers in this 2017 WordPress hosting survey, and these three companies have gathered the most votes by far. And, as you can see, the people using these platforms seem to be very happy with what they’re getting.

Of course, the survey wasn’t only about GoDaddy, Bluehost, and HostGator. The respondents actually mentioned more than 1,000(!) different hosting companies. More on that in a minute.

 

But first, why do we even keep doing these surveys?

Hosting is very close to our hearts – as weird as this might sound.

First of all, hosting is always the first step in everyone’s adventure with WordPress. And yes, while you can play around with the platform to some extent locally, it’s not until you get your hands on an actual web server that you can really start doing something significant with it.

Secondly, hosting recommendations are something that we do quite often. Not only on this blog, but also whenever our customers ask about this over at ThemeIsle. And while doing so, we want to make sure that we’re on point with the situation that’s actually in the market.

In other words, we want to be sure that we’re recommending all the right stuff – products and services – that will bring our users value rather than trouble.

This also becomes crucially important when you factor in the fact that we have affiliate links for hosting on this site, which puts us in the spotlight whenever we decide to recommend anything. We just can’t afford to guide people towards a sub-par solution (like the site described here allegedly does), since this would shatter our reputation. That’s why we need to keep researching the hosting market constantly.

At the same time, testing hosts on our own (via performance experiments, ongoing speed tests, etc.) only goes so far. In order to learn how happy people actually are with their hosting setups, you need to ask them directly. This is where the 2017 WordPress hosting survey comes into play.

And those surveys can sometimes be very revealing, and show you things that you didn’t expect to see. Much like it has happened this time:

Let’s start dissecting the survey findings one by one … first, the elephant in the room:

GoDaddy is a silent giant in WordPress hosting

GoDaddy is not a big name inside the WordPress hosting “bubble”. Try to recommend GoDaddy as a host and you’re liable to get at least a few comments like these:

 
That’s why it’s so surprising that GoDaddy was, by far, the most popular host in our 2017 WordPress hosting survey.

GoDaddy accounted for a whopping 15.3% of all responses. The next most popular hosts were HostGator and Bluehost, far behind at 9.5% and 9.4%, respectively.

This is not a full list of hosts – just the most popular responses.

 
And guess what? Not only are WordPress users using GoDaddy … they’re actually pretty dang happy.

While not the highest recommendation score in our survey, GoDaddy clocked in at a respectable 7.64 average on our recommendation scale.

In the end, I guess we shouldn’t be too surprised at GoDaddy’s popularity. While it’s not on most “best WordPress hosting” lists, the company has been snapping up WordPress properties at a rapid pace.

 
In the past months, GoDaddy has bought up WP Curve, ManageWP, and Sucuri, aiming to become a one-stop shop for WordPress users.

Don’t sleep on GoDaddy – while its users aren’t as likely to recommend it as SiteGround (8.56) or Dreamhost (8.66), GoDaddy still has a ton of hosting customers who are happy with its service.

About that willingness to recommend:

Net Promoter Scores of the top WordPress hosting companies

Net Promoter Score, or NPS, is a very cool metric designed to somehow gauge how happy people are with a brand or product, up to the point where they are willing to recommend it to their peers.

Here’s a better definition:

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.

So since we do have a sample size that allows us to start getting into the NPS stuff, let’s see how the numbers play out for some of our featured hosts – in particular, the ones that have gathered more than 80 total entries.

Before that, though. One quick disclaimer. This data is interesting and gives a rough picture, but don’t take it as absolute gospel. We don’t have the proper representative sample to truly calculate each company’s real NPS. Most relevant to our survey is the fact that a sizable portion of detractors (people who scored towards the 0 end) likely wouldn’t have responded to our survey because they’d already have moved onto other hosts.

For that reason, there’s a decent chance that our measurement skews a little high.

Okay, here’s the data:

 
The Net Promoter Score of the most popular WordPress hosting companies
HostNPS
SiteGround46.15
HostGator29.32
Bluehost23.81
Hostinger18.42
GoDaddy14.76
1&10
 
As you can see, SiteGround is still the company that’s the most likely to be recommended, however, the numbers scored by HostGator are not too shabby at all.

Just for context, according to data, MailChimp has an NPS of 50. And it’s generally regarded that any score above 0 should be considered “good,” while 50 and above is “excellent.” (Although some experts disagree on whether 0 is actually “good” or not.)

But does that mean that SiteGround is better than Bluehost in the eyes of the users? Well, not necessarily. It’s been argued over the years that NPS metrics can be highly dependent on the type of the customer that a given brand reaches in the first place. For instance, brands that cater to more wealthy customers tend to be rated more highly as well. A similar thing might be occurring when comparing companies catering to casual users vs catering to a more specialized crowd.

People are generally happy with their hosting

 
 
The average rating given by the respondents was 7.7 / 10.

Meaning that people are generally very happy with what they have.

 
 
Here’s a more detailed look per hosting company:
 
WordPress hosting companies as rated by users
HostVotesRating
GoDaddy7347.64
HostGator4568.02
Bluehost4507.93
WordPress2157.14
SiteGround1788.56
1&11027.42
Hostinger867.58
One.com717.84
Namecheap648.04
iPage627.75
ehost587.07
DreamHost568.66
InMotion528.11
 
For the above table, we’ve only decided to feature the companies that got more than 50 entries. We needed to narrow it down since our respondents listed more than 1000 different hosting companies, many of them mentioned only once.

(If you want to get the full data set, there’s a raw-data export file at the bottom.)

There’s something interesting in the table above, if you’ve noticed it:

Is “WordPress” a host?

A lot of people said that “WordPress” is their host.

Unfortunately, we don’t know if what they mean is WordPress.com or if they confuse what a host actually is.

We’ve also had a number of people pointing out “cPanel” as their host, and so on.

“Who’s your host?”# of answers
“WordPress”215
“cPanel”11
“I don’t know”13

Perhaps what this proves more than anything else is how confusing the whole idea of hosting really is.

As pros, I believe that we absolutely can’t neglect the fact that WordPress isn’t as simple of a tool as we like to believe it is. Educating other casual users is key to helping them understand the platform and how to get the most out of it.

With WordPress running on nearly 30% of all websites, it’s not surprising that a lot of users don’t have any knowledge nor even interest in understanding the platform’s inner workings, or what makes one host better than the other.

Many casual users simply shop based on the price or based on the marketing messages that they see on the web/TV. Many of them don’t even assume that one host might be slower or less reliable than the other.

So this brings me to the next thing that we wanted to find out in the 2017 WordPress hosting survey:

Performance and satisfaction aren’t as linked as you might think

One of the things that surprised us was that hosts that many WordPress insiders disparage still had solid scores when it came to likelihood to recommend.

This had us wondering, “what’s the disconnect between WordPress insiders and regular WordPress users?”

Does a host’s performance actually affect the likelihood of a user recommending the host? Or is there something else at play here?

Let’s find out by comparing the results of our 2017 WordPress hosting survey with some of our own performance testing data for popular hosts.

Hosting performance vs user rating
HostLoad time – NYC testUser rating
SiteGround0.645 seconds8.56
Bluehost2.00 seconds7.93
HostGator0.75 seconds8.02
InMotion0.46 seconds8.11
A2 Hosting0.48 seconds8.63
 
 
You can see a slight pattern where the hosts with lower page load times are more highly recommended. But we’re not sure the difference is large enough to warrant any dramatic conclusions.

This leads us to believe that performance is not necessarily the first thing on the minds of average WordPress users.

 
Our 2017 WordPress hosting survey didn’t ask users to rank what they thought was most important about their host, but some postulations are:

  • Ease of getting WordPress up and running
  • How often there’s a “fire” that needs to be put out (i.e. users just want something that “works”, even if it’s not the fastest)
  • How helpful/available support is

This is a worthy area to dig into in the future. And it’s good reminder for power users to remember that the features that WordPress insiders value in a host aren’t necessarily the same as those that casual users value.

The main differences vs our previous hosting survey

 
 
If you’ve been paying attention to what we’re publishing here on the blog (no hard feelings if not ;wink;) then you might have noticed our previous WordPress hosting survey →
WordPress Hosting Survey
 
That one was a little different.

First of all, it was done in an entirely different way than this one:

  • There were a lot more questions.
  • It was promoted to the community of WordPress insiders – mainly via the advanced WordPress groups on Facebook and elsewhere. Moreover, 80% of the survey respondents actually identified themselves as WordPress pros.
  • It wasn’t available on our sites per se, but instead was hosted by a third-party service – harder to get to.

This year’s survey, on the other hand, was performed via small pop-up messages that we displayed to our visitors here at CodeinWP.com, and also ThemeIsle.com and JustFreeThemes.com.

The 2017 WordPress hosting survey wasn’t promoted directly. However, since the collective audience of those sites is more casual, with the pros only being part of it, the answers reflect that quite a lot.

The first main difference is the aforementioned popularity of the mainstream companies like GoDaddy, Bluehost, and HostGator, and their overall very good ratings.

The other difference is a low number of answers for more expensive, managed WordPress hosting plans. For example, our first survey had 15 answers featuring Kinsta while having only 506 respondents in total. This new survey had nearly 10x more respondents, yet there were only 3 mentions of Kinsta.

Here are the main differences in the ratings from both surveys:

  • blue – last year’s survey – reaching mainly WordPress pros
  • red – this survey – reaching mostly casual WordPress users
 
 
 Update.  Here’s a comment by Syed Balkhi in relation to the mainstream of WordPress hosting vs the “pro” hosting packages and companies. Syed raises a very interesting point:
 
Syed Balkhi

Syed Balkhi
Founder of WPBeginner
Often larger brands like Bluehost, HostGator, GoDaddy, etc. get a negative reputation in the community, which I think is a bit unfair at times. For every customer that complains, there are hundreds who’re happy. These companies are hosting millions of WordPress websites and if you actually talk with their team, they’re doing amazing stuff behind-the-scenes when it comes to their technology stack. As developers and website builders, we need to fully understand our customers’ needs before sending everyone to an overpriced solution.
 

Popular hosts by country

This is the part of the 2017 WordPress hosting survey that we’ve been really interested in.

The US market is kind of predictable in terms of who’s going to be popular. I mean, all those Super Bowl ads have to account for something, right, GoDaddy?

But what about the international markets? Is GoDaddy just as popular in, say, Germany as it is in the US? Let’s see.

Out of 4,750+ answers (making this the largest WordPress hosting survey to date), only around 25.7% come from the US, which makes the large majority international.

Here are the top 10 countries and their most popular hosting companies:

Most popular WordPress hosting companies by country
Country% of entiresMost popular host
USA25.7%GoDaddy
India15.48%GoDaddy
United Kingdom6.243%GoDaddy
Nigeria3.634%WhoGoHost.com
Canada3.305%GoDaddy
Indonesia2.377%Dewaweb
Pakistan2.203%GoDaddy
South Africa2.184%Afrihost
Germany2.126%1&1
Australia1.971%GoDaddy

Or, for a more interactive presentation (click on a country):

 
 
 
But that’s not the end of the story in terms of the international WordPress hosting market:

Hosters worldwide are just about equally satisfied

Most hosts market internationally nowadays, and it’s fairly common for hosts to at least offer data centers in North America, Europe, and Asia.

While that’s true, most major hosts on our list are still headquartered in the USA. This led us to wonder, “are hosts managing to connect with international customers as well as customers from the USA?”

To try to get a gauge on international opinion, we divided responses for our top four hosts by USA and non-USA users.

 
HostNon-US VotesNon-US RatingUS VotesUS Rating
SiteGround1118.33678.93
HostGator2897.981678.07
Bluehost2127.962387.91
GoDaddy4607.552747.79
 
With the exception of Bluehost, US respondents were slightly more likely to recommend their host than international respondents. With that being said, the differences aren’t large enough for us to declare statistical significance.

Without higher sample sizes, we can only say that customers around the world all seem to be fairly evenly happy with their host.

Hosts that are part of the Endurance International Group

As you may know, EIG is one of the biggest hosting companies in the market and one of the most successful ones at that. However, for the most part, they’ve remained somewhat in the background and don’t market themselves in the open at all.

They achieved their success by acquiring a large number of other hosting companies and then letting them operate under their original brand names.

This practice – of acquiring companies and then optimizing their infrastructure for profit – doesn’t always sit well with some users.

Naturally, we wanted to see how EIG companies stand in our 2017 WordPress hosting survey. Here’s what we found:

EIG hosting companies as rated by users
HostVotesRating
HostGator4568.02
Bluehost4507.93
iPage627.75
ehost587.07
FatCow138.18
HostMonster137.27
Just Host127.40
Arvixe116.80

The table above features only the companies that got at least 10 mentions.

You be the one to interpret.

What does all this mean for us?

Overall, you can probably agree that the community of WordPress insiders has been rather hostile towards companies like Bluehost or GoDaddy. But should “don’t use Bluehost” really be the go-to advice?

And, really, I get why some people might not want to recommend those firms. I too had serious problems with my past HostGator server (spam-related problems), and that is why I eventually decided to go elsewhere.

But perhaps I’m not the type of client that HostGator even wants to attract in the first place? I don’t need HostGator. My requirements are different. So why should I say that they’re “bad”? If you like your HostGator server, who am I to say that you’re wrong and should move to SiteGround or InMotion? Especially if the data confirms this, and it does – people really like their HostGator, Bluehost and GoDaddy servers.

Here’s one final comment by Ben Welch-Bolen, founder of Pressed.net. We asked Ben to share his thoughts on these survey results:

 
Ben Welch-Bolen

Ben Welch-Bolen
Founder of Pressed.net
I think we are all super internet nerds, and we are a bit blind to what the majority of businesses have a website for :). We all operate in or with businesses whose revenue is primarily internet driven, and we forget that most businesses just need a basic brochure website. Mass market shared hosting is just fine for 95% of the websites out there. Business owners are going to be happy as long as the site is up, and support is decent. Until their website is driving a large chunk of revenue they have no reason to invest past ten dollars a month in their web hosting.
 
But what do you think? Does it make sense at all? Also, are you surprised by the survey results?

Lastly, here’s the raw-data export file if you want to analyze the results on your own. Don’t forget to let us know if you find anything interesting!

Don’t forget to join our free crash course on speeding up your WordPress site. With some simple fixes, you can reduce your loading time by even 50-80%:

Original text by Colin Newcomer and Karol K.
Layout and presentation by Karol K.

 

  • I think that an in-depth article like this one should address at least in passing the EIG+SiteLock issue.

    • I think our audience is pretty familiar with all those bad things, we even wrote about them before. The point we are trying to make is that there are other people out there, using/buying hosting, that are not web professionals, nor care much.

      Karol will take a look and see if the mention makes sense.

  • Robert Dallison

    Useful insight, thanks for publishing your findings. I’d like to know which are the hosting providers that BOTH have a good approval rating (or NPS score) AND support Let’s Encrypt. I’m looking to move a number of sites to SSL (including the associated dev/uat sites) and I need a solid hosting provider that won’t make me pay for SSL certificates that I can get for free from LE. Unfortunately none of the big hosting providers seem to allow you to install certs that they haven’t sold you. I know that SiteGround supports what I’m looking for – to a degree – but I wonder if the community here can point me to any others. I don’t like having a “choice” of only one…

    • Hey Robert,

      I remember InMotion emailed me about that, that they offer SSL for free, it worth asking them more.

  • Jaime Paulo Lopes

    I don’t know how Afrihost got on here for South Africa coz i’ve found Cybersmart or Hetzner WAY, way quicker for wordpress sites, don’t get me wrong they are a good ISP, but i’m not impressed with their hosting!

  • HostGator is AWFUL. I do not believe for one minute that those results are legit. Not to say there’s shenanigans on your end but on theirs.

    I’ve had to file a BBB complaint against them, threaten more, take my complaints to Twitter and Facebook because their support is terrible at responding and when they do they never solve anything. They are wretched.

    If you use HostGator, stop. If you’re thinking of using them, don’t.

    • Karol K.

      Okay, so I had some HostGator troubles myself in the past. I’m not a huge fan by any means. Just wanted to set this straight.

      But still, I can’t advise people to stop using HG if they’re on it and they’re enjoying it. Plus, even some bigger sites in the community seem to be quite happy with their HG hosting, like WPBeginner, for example.

      • That may be but they are *still* awful. I’m sure the big sites like WPBeginner get treated like royalty for the traffic they drive to them. Regardless, I can tell you that if you need support from them or have a problem with their billing they will leave you hanging. They have been sliding down hill rapidly since they were taken over by EIG.

        Every company EIG has gobbled up (which is quite a lot) has serious issues with performance and, even more so, customer service. HostGator and the rest of the EIG companies should not be supported and sending small businesses to them because of an affiliate deal is an incredible disservice .

        • Mike

          I had issues with HostGator several years ago, but they’ve been fine for a long time now. I host a bunch of client sites there and have had very few downtime or speed issues in the past 3 or 4 years.

      • Patty Ayers

        I’m not a “casual user”, and have been using HostGator for about 7 years now, for dozens of websites. Overall, they’ve been great; almost zero significant problems. I almost wish I had reason to switch to a cooler hosting provider, but everything has been so smooth there’s no motivation to change.

  • realbasics

    Sounds a bit like the well-understood “all congressmen are crooks except mine, mine’s great” phenomenon. Gonna say the vast majority of users have experience with only one hosting company, that the vast majority’s experience with their host isn’t very bad, so it’s not surprising that they’re going to recommend their host.

    I’d add that in my experience GoDaddy, especially, but also HostGator and BlueHost have some of the most friendly, informed, and helpful support people in the business. Which is good because of my 70 or so maintenance clients GoDaddy and HostGator are the only support numbers I call so often I have them on speed dial. (Aside: GoDaddy’s “…helping others make a statement on the web” robovoice is adorably cute. HostGator desperately needs to update its catchy but 8-bit-quality on-hold music.)

    To be honest I’d love to be able to go back to recommending GoDaddy. They really do contribute a lot to the WP community. They really do have some of the best tech support. Their signup process really is easy. It’s just there are weird quirky things about their actual service that the vast, vast majority of users don’t really care much about. And have no reason to. PHP 5.4, no free SSL, weirdly low RAM and disk I/O, no PCI compliance capability, limited static or dynamic or op-caching, no more than 30 days of backups? Not a problem for most site owners.

    It’s only a problem for me because since I offer maintenance and performance improvements my clients’ sites have grown to a point that they actually need good performance and not just easy signup forms and friendly support-line staff. They come to me unhappy, which is great. But they also come still loyal to their hosting companies, which makes me… less happy. 🙂

    Not saying the Big Three or others like them are bad people or bad companies. They build the hosting equivalent of economy sedans and that’s all most people need. But just like sedans they’re not the best choice if you need to move lots of people, money, or freight.

  • Mark Gason

    I sometimes recommend Hostgator to clients who want to handle their own shared cheap hosting. It is where I started out. Now I use WPEngine and Cloudways for my clients. I find the interesting thing about this is that how likely would you be to recommend your host, or how happy are you, return numbers in the range of 7 or 8 and we think that is good? A successful service business in another industry would be shooting for numbers in 9.9 range.

    • Hey Mark,

      Karol wanted rather to emphasise more on the fact that 7-8 is more than professionals think, I shared for example this on Facebook in a WP hosting group and people there would rate HostGator for example 3-4, is also what we saw in the 2016 survey.

  • I’m using Hostgator, and I love it. I can rely on their customer care service team for fast and friendly responses. It’s a reliable and easy to use the platform. I recommend this to all my fellow.

    • Karol K.

      What hosting tier are you on?

  • Scott Sutton

    So either EIG paid for these results or now owns CodeinWP. Those are the only plausible explanations for such ridiculous results.

  • Patty Ayers

    Despite the constant negative press, covfefe. Whoops, I mean, despite the constant negative press, GoDaddy as a web host has been getting great reviews from users for years now. This reminds me of how many years it took for “insiders” to stop kvetching about PayPal and face up to it being a good, reliable service.