Something that’s not a mystery here, and hasn’t been ever, is that we like our managed hosting plan at Kinsta quite a bit. It works, keeps things fast, overall … great! We even reviewed it here.
As it turns out, most people host with GoDaddy, Bluehost, and HostGator. And you know what? … They’re loving it!
(At least that’s what they say.)
We’ve just concluded our 2017 WordPress hosting survey (a much larger survey than last year’s), and the results are quite stunning, or highly interesting, to say the least.
2017 WordPress hosting survey results:
Here’s what people say when asked two simple questions: “What hosting company do you use?” and “How likely are you to recommend it?”
|HostGator||8.02 / 10||456|
|Bluehost||7.93 / 10||450|
|GoDaddy||7.64 / 10||734|
Of course, the survey wasn’t only about GoDaddy, Bluehost, and HostGator. The respondents actually mentioned more than 1,000(!) different hosting companies. More on that in a minute.
But first, why do we even keep doing these surveys?
Hosting is very close to our hearts – as weird as this might sound.
First of all, hosting is always the first step in everyone’s adventure with WordPress. And yes, while you can play around with the platform to some extent locally, it’s not until you get your hands on an actual web server that you can really start doing something significant with it.
Secondly, hosting recommendations are something that we do quite often. Not only on this blog, but also whenever our customers ask about this over at ThemeIsle. And while doing so, we want to make sure that we’re on point with the situation that’s actually in the market.
In other words, we want to be sure that we’re recommending all the right stuff – products and services – that will bring our users value rather than trouble.
This also becomes crucially important when you factor in the fact that we have affiliate links for hosting on this site, which puts us in the spotlight whenever we decide to recommend anything. We just can’t afford to guide people towards a sub-par solution (like the site described here allegedly does), since this would shatter our reputation. That’s why we need to keep researching the hosting market constantly.
At the same time, testing hosts on our own (via performance experiments, ongoing speed tests, etc.) only goes so far. In order to learn how happy people actually are with their hosting setups, you need to ask them directly. This is where the 2017 WordPress hosting survey comes into play.
And those surveys can sometimes be very revealing, and show you things that you didn’t expect to see. Much like it has happened this time:
Let’s start dissecting the survey findings one by one … first, the elephant in the room:
GoDaddy is a silent giant in WordPress hosting
GoDaddy is not a big name inside the WordPress hosting “bubble”. Try to recommend GoDaddy as a host and you’re liable to get at least a few comments like these:
GoDaddy accounted for a whopping 15.3% of all responses. The next most popular hosts were HostGator and Bluehost, far behind at 9.5% and 9.4%, respectively.
This is not a full list of hosts – just the most popular responses.
While not the highest recommendation score in our survey, GoDaddy clocked in at a respectable 7.64 average on our recommendation scale.
In the end, I guess we shouldn’t be too surprised at GoDaddy’s popularity. While it’s not on most “best WordPress hosting” lists, the company has been snapping up WordPress properties at a rapid pace.
Don’t sleep on GoDaddy – while its users aren’t as likely to recommend it as SiteGround (8.56) or Dreamhost (8.66), GoDaddy still has a ton of hosting customers who are happy with its service.
About that willingness to recommend:
Net Promoter Scores of the top WordPress hosting companies
Net Promoter Score, or NPS, is a very cool metric designed to somehow gauge how happy people are with a brand or product, up to the point where they are willing to recommend it to their peers.
Here’s a better definition:
So since we do have a sample size that allows us to start getting into the NPS stuff, let’s see how the numbers play out for some of our featured hosts – in particular, the ones that have gathered more than 80 total entries.
Before that, though. One quick disclaimer. This data is interesting and gives a rough picture, but don’t take it as absolute gospel. We don’t have the proper representative sample to truly calculate each company’s real NPS. Most relevant to our survey is the fact that a sizable portion of detractors (people who scored towards the 0 end) likely wouldn’t have responded to our survey because they’d already have moved onto other hosts.
For that reason, there’s a decent chance that our measurement skews a little high.
Okay, here’s the data:
Just for context, according to data, MailChimp has an NPS of 50. And it’s generally regarded that any score above 0 should be considered “good,” while 50 and above is “excellent.” (Although some experts disagree on whether 0 is actually “good” or not.)
But does that mean that SiteGround is better than Bluehost in the eyes of the users? Well, not necessarily. It’s been argued over the years that NPS metrics can be highly dependent on the type of the customer that a given brand reaches in the first place. For instance, brands that cater to more wealthy customers tend to be rated more highly as well. A similar thing might be occurring when comparing companies catering to casual users vs catering to a more specialized crowd.
People are generally happy with their hosting
Meaning that people are generally very happy with what they have.
(If you want to get the full data set, there’s a raw-data export file at the bottom.)
There’s something interesting in the table above, if you’ve noticed it:
Is “WordPress” a host?
A lot of people said that “WordPress” is their host.
Unfortunately, we don’t know if what they mean is WordPress.com or if they confuse what a host actually is.
We’ve also had a number of people pointing out “cPanel” as their host, and so on.
|“Who’s your host?”||# of answers|
|“I don’t know”||13|
Perhaps what this proves more than anything else is how confusing the whole idea of hosting really is.
As pros, I believe that we absolutely can’t neglect the fact that WordPress isn’t as simple of a tool as we like to believe it is. Educating other casual users is key to helping them understand the platform and how to get the most out of it.
With WordPress running on nearly 30% of all websites, it’s not surprising that a lot of users don’t have any knowledge nor even interest in understanding the platform’s inner workings, or what makes one host better than the other.
Many casual users simply shop based on the price or based on the marketing messages that they see on the web/TV. Many of them don’t even assume that one host might be slower or less reliable than the other.
So this brings me to the next thing that we wanted to find out in the 2017 WordPress hosting survey:
Performance and satisfaction aren’t as linked as you might think
One of the things that surprised us was that hosts that many WordPress insiders disparage still had solid scores when it came to likelihood to recommend.
This had us wondering, “what’s the disconnect between WordPress insiders and regular WordPress users?”
Does a host’s performance actually affect the likelihood of a user recommending the host? Or is there something else at play here?
Let’s find out by comparing the results of our 2017 WordPress hosting survey with some of our own performance testing data for popular hosts.
|Host||Load time – NYC test||User rating|
|A2 Hosting||0.48 seconds||8.63|
This leads us to believe that performance is not necessarily the first thing on the minds of average WordPress users.
- Ease of getting WordPress up and running
- How often there’s a “fire” that needs to be put out (i.e. users just want something that “works”, even if it’s not the fastest)
- How helpful/available support is
This is a worthy area to dig into in the future. And it’s good reminder for power users to remember that the features that WordPress insiders value in a host aren’t necessarily the same as those that casual users value.
The main differences vs our previous hosting survey
First of all, it was done in an entirely different way than this one:
- There were a lot more questions.
- It was promoted to the community of WordPress insiders – mainly via the advanced WordPress groups on Facebook and elsewhere. Moreover, 80% of the survey respondents actually identified themselves as WordPress pros.
- It wasn’t available on our sites per se, but instead was hosted by a third-party service – harder to get to.
The 2017 WordPress hosting survey wasn’t promoted directly. However, since the collective audience of those sites is more casual, with the pros only being part of it, the answers reflect that quite a lot.
The first main difference is the aforementioned popularity of the mainstream companies like GoDaddy, Bluehost, and HostGator, and their overall very good ratings.
The other difference is a low number of answers for more expensive, managed WordPress hosting plans. For example, our first survey had 15 answers featuring Kinsta while having only 506 respondents in total. This new survey had nearly 10x more respondents, yet there were only 3 mentions of Kinsta.
Here are the main differences in the ratings from both surveys:
- blue – last year’s survey – reaching mainly WordPress pros
- red – this survey – reaching mostly casual WordPress users
Founder of WPBeginner
Popular hosts by country
This is the part of the 2017 WordPress hosting survey that we’ve been really interested in.
The US market is kind of predictable in terms of who’s going to be popular. I mean, all those Super Bowl ads have to account for something, right, GoDaddy?
But what about the international markets? Is GoDaddy just as popular in, say, Germany as it is in the US? Let’s see.
Out of 4,750+ answers (making this the largest WordPress hosting survey to date), only around 25.7% come from the US, which makes the large majority international.
Here are the top 10 countries and their most popular hosting companies:
|Country||% of entires||Most popular host|
Or, for a more interactive presentation (click on a country):
Hosters worldwide are just about equally satisfied
Most hosts market internationally nowadays, and it’s fairly common for hosts to at least offer data centers in North America, Europe, and Asia.
While that’s true, most major hosts on our list are still headquartered in the USA. This led us to wonder, “are hosts managing to connect with international customers as well as customers from the USA?”
To try to get a gauge on international opinion, we divided responses for our top four hosts by USA and non-USA users.
|Host||Non-US Votes||Non-US Rating||US Votes||US Rating|
Without higher sample sizes, we can only say that customers around the world all seem to be fairly evenly happy with their host.
Hosts that are part of the Endurance International Group
As you may know, EIG is one of the biggest hosting companies in the market and one of the most successful ones at that. However, for the most part, they’ve remained somewhat in the background and don’t market themselves in the open at all.
They achieved their success by acquiring a large number of other hosting companies and then letting them operate under their original brand names.
This practice – of acquiring companies and then optimizing their infrastructure for profit – doesn’t always sit well with some users.
Naturally, we wanted to see how EIG companies stand in our 2017 WordPress hosting survey. Here’s what we found:
The table above features only the companies that got at least 10 mentions.
You be the one to interpret.
What does all this mean for us?
Overall, you can probably agree that the community of WordPress insiders has been rather hostile towards companies like Bluehost or GoDaddy. But should “don’t use Bluehost” really be the go-to advice?
And, really, I get why some people might not want to recommend those firms. I too had serious problems with my past HostGator server (spam-related problems), and that is why I eventually decided to go elsewhere.
But perhaps I’m not the type of client that HostGator even wants to attract in the first place? I don’t need HostGator. My requirements are different. So why should I say that they’re “bad”? If you like your HostGator server, who am I to say that you’re wrong and should move to SiteGround or InMotion? Especially if the data confirms this, and it does – people really like their HostGator, Bluehost and GoDaddy servers.
Here’s one final comment by Ben Welch-Bolen, founder of Pressed.net. We asked Ben to share his thoughts on these survey results:
Founder of Pressed.net
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